Zetsuquids

At ZetsuGuide, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Information We Collect

Account Information

• Email Address: Used for account creation, authentication, and communication
• Password: Securely hashed and stored (we never see your plain password)
• Profile Name: Optional display name for your account

Payment Information

• Payment Details: Processed securely through Paymob (we do not store card details)
• Transaction History: Purchase records and credit balance
• Billing Email: For payment confirmations and receipts

Usage Data

• Chatbot Conversations: AI queries and responses for service improvement
• Support Tickets: Email, phone (optional), and issue descriptions
• Guide Interactions: Guides you create, view, or publish
• Daily Credits: Usage tracking for free daily AI queries

Automatically Collected Data

• IP Address: For security and fraud prevention
• Browser Type: To optimize user experience
• Device Information: Screen size, operating system
• Cookies: For session management and preferences

How We Use Your Information

✓Provide Services: Deliver AI chatbot, guide management, and payment processing
✓Improve Platform: Analyze usage patterns to enhance features and performance
✓Customer Support: Respond to inquiries and resolve technical issues
✓Security: Detect and prevent fraud, abuse, and unauthorized access
✓Communications: Send service updates, payment confirmations, and support responses

Data Protection & Security

We implement industry-standard security measures to protect your data:

• Encryption: All data transmitted via HTTPS/TLS encryption
• Password Security: Passwords hashed with bcrypt (never stored in plain text)
• Secure Storage: Data hosted on Supabase with enterprise-grade security
• Payment Security: PCI-DSS compliant payment processing through Paymob
• Access Control: Strict internal access policies and authentication

Third-Party Services

We use the following trusted third-party services:

Supabase (Authentication & Database)

Secure user authentication and data storage

Paymob (Payment Processing)

PCI-compliant payment gateway for credit purchases

Gmail SMTP (Email Delivery)

Support ticket notifications and service emails

OpenRouter AI (Chatbot)

AI-powered chatbot responses (queries anonymized)

Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your account and data
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Export your guides and content

To exercise these rights, contact us at zetsuserv@gmail.com

Cookies Policy

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze site traffic and usage
• Improve user experience

You can control cookies through your browser settings, but disabling them may affect functionality.

Children's Privacy

ZetsuGuide is not intended for users under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our platform. Continued use after changes constitutes acceptance of the updated policy.

Questions About Privacy?

If you have any questions or concerns about this Privacy Policy, please contact us:

Email Us Support Center